Norristown / Pennsylvania / United States
King of Prussia Appliance Services You Can Trust Mr. Appliance is North Americas leading home and commercial appliance repair franchise system. Established in 1996, our franchises provide full-service home appliance repair and light commercial appliance repair services. We have more than 150 locations throughout the United States and Canada and are consistently ranked among the top home service franchises by Entrepreneur magazine and other industry experts. Mission To create encore experiences that customers cant wait to share with others. Vision To be the appliance service leader renowned for integrity and dependability. Code of Values Mr. Appliance locations share a Code of Values and culture to live by, which not only outline how we work but also how we live our daily lives. We live our Code of Values by accomplishing the following: Respect Treating others as we would like to be treated Listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker Responding in a timely fashion Speaking calmly, and respectfully, without profanity or sarcasm Acknowledging everyone as right from their own perspective Integrity Making only agreements we are willing, able and intend to keep Communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned Looking to the system for correction and proposing all possible solutions if something is not working Operating in a responsible manner: "above the line" Communicating honestly and with purpose Asking clarifying questions if we disagree or do not understand Never saying anything about anyone that we would not say to him or her Customer Focus Continuously striving to maximize internal and external customer loyalty Making our best effort to understand and appreciate the customer’s needs in every situation.
